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Customer Service

About us

woodlandlavender.com are currently one of the fastest growing online shop website,With a singular focus on shopping, we offer shoppers easy-to-use search tools, engaging content and time saving navigation, along with superb customer service and unbeatable product prices, all in one place. In today's cluttered online world, smart consumers demand simple and easy shopping features that take the stress out of online shopping, lead them straight to the products they're seeking, while saving them time and money.

We provide kinds of Nike designer shoes,according to customers' demands with excellent quality, competitive price and express delivery. All the products are packed in original bags with retro cards, the tags and style code number are 100% correct. We can accept min or trial order and drop ship, For delivery time, the goods will be sent out in the day normally when we receive the payment, and will send it to your door in about 5- 12 working days,and on-line tracking is available for you.

We warmly welcome new or old customers from home and abroad to contact us for free.,We hope establish a long -term business relations with you ,and would serve you with all our heart.

Shipping Rules

 We provide shipping options that are safe, fast and affordable. All commodity are shipped within 2 days they are ordered! Your specific options are dependent on the destination of your order.

For all international customers, we have partnered with international ship ltd cooperation for shipped your order.

You can view the status of your order or track your package through your Account or Contact us

1. Login to your account.
2. Click on Orders.
3. Click on the Tracking

 If you have not registered for a account, please register.

Shipping Issues: Lost or Missing Packages

If your order shows delivered, but you have not received your package, we ask that you contact us send to email to help locate your package.  We will open an investigation for 14 business days from the delivery date.  If the package are not found after 14 business days, we will refund or replace the item.

Shipping Issues: Delivery Address Corrections

If you notice that your order has been placed with an incorrect delivery address, contact customer service as soon as possible to see if the order can be corrected prior to shipping.  This is often not possible due to how quickly our warehouse processes orders for shipment.  In the event, the order is shipped with the incorrect address, we can only try to correct the address.

Return Rules

We want you to love the Nike shoes from our site ordered! If you are not happy with your order for any reason, you may return your merchandise return and refund. We accepts the return of unworn shoes for up to 30 days from the date your order was shipped. We suggest trying on your commodity indoors to make sure they fit and are to your liking before wearing them outside.

We do not offer direct exchanges on merchandise. If you would like a different size, color or item, please place a new order.

If you experience any defects in workmanship, we will gladly replace the shoes - no questions asked. We pride ourselves on providing you with the best quality products and we stand behind them 100%. Please contact Customer Service to replace a defective product.

Your return options are dependent on how you purchased your merchandise.

When we pick up the returns, we will be looking for your tracking number. Packages without tracking numbers emailed to us in advance will be returned to the customer .

Please be aware that returned items must be new and unused, and in unworn condition.

"New and unused" means that there are no scratches, marks, or blemishes on the item, lost or stolen parts, damage due to personal misuse or negligence; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. The product is subject to final inspection before your return is processed. Products that are returned to goods with a missing and damaged will be refused to returned to you , if you return any physically damaged item to us ,the item will be returned to you at your expense.

Shipping costs and a 5% non-refundable credit card charge is deducted from the credit amount .

Please insure your return. We are not responsible for shipping damages .

Product Exchange: you may exchange your product for any other product in our website for equal or lesser value. If exchanged for a lesser value item the remaining balance will be refunded to your Account.

Payment Options

Credit Card

Paying with your credit card on our store is fast, secure and reliable. Our fraud prevention policies are very strict and successful. Plus, most of our credit card orders are processed and shipped within 1-2 business days

We only accept Visa,Mastercard and JCBCard. Paying is safe. As soon as your order is submitted, our system will obtain authorization to charge your card. An authorization is NOT a charge, it is simply permission to charge your card once your order is processed. Plus, it's also a way to freeze/reserve the money to pay for your order. It may appear as if there is a charge on your account, but at this time, no money has been transferred to your account. Unlike some companies, we authorize for the full amount in order to ensure that:

1. The card number is valid
2. There are sufficient funds in your account to complete the purchase.
3. Your billing information is correct.

100%
Satisfaction Guarantee |